Orders are processed within 1–2 business days, with estimated delivery of 7–15 business days. Since international parcels now pass through customs processing on entry to the U.S., some orders may take a little longer — you'll always have a tracking link to follow along.

It's completely normal for tracking to stay quiet for a few days — especially while your parcel clears customs or moves between carriers on its international journey. Updates often appear in batches rather than every day. If there's no movement for more than 7 days, reach out and we'll look into it for you.

Nothing on your end! Since 2026, international parcels entering the U.S. go through a customs step, and in most cases they're processed and released to continue to you after a short delay — no action needed. If your parcel stays held longer than expected, reach out and we'll help track it down.

Some of our carriers don't sync with the Shop app, so it may show little or no info even while your parcel is on its way. The tracking link in your shipping confirmation email is always the most reliable place to check.

In the rare event a parcel is lost or arrives damaged, you're fully covered. Just contact us and we'll send a replacement or issue a full refund — no need to return anything.

Email us at ludmilla.shop@proton.me with your order number and we'll reply within 24 hours, 7 days a week.